Summary
Customer surveys show staff service is excellent but the online permit portal is the biggest frustration. Council has already funded new software, and the new system should let applicants track their permits start to finish.
At a glance
- Total mentions
- 1
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 28, 2026.
Impact analysis
Council has already appropriated funds for the new portal software, being purchased through a cooperative procurement contract.
Homeowners and small businesses trying to get permits without calling city hall repeatedly.
Mentions & discussions (1)
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